FAQ

Frequently Asked Questions

How can I place an order?

Orders can be placed online at https://www.featherpensco.com or visit our Popups

The latest Popup info. can be found at 

https://www.instagram.com/featherpens.co

What is your return policy?

No Refunds / Returns / Exchanges 

If there was a problem with your order due to an error on our part, please email the following information to featherpens.co@gmail.com  

  • First & Last Name:

  • Order Number:

  • Contact No.

  • Issue Details

No Refunds / Returns / Exchanges 

If there was a problem with your order due to an error on our part, please email the following information to featherpens.co@gmail.com  

  • First & Last Name:

  • Order Number:

  • Contact No.

  • Issue Details: 

No Refunds / Returns / Exchanges 

If there was a problem with your order due to an error on our part, please email the following information to featherpens.co@gmail.com  

  • First & Last Name:

  • Order Number:

  • Contact No

  • Issue Details: 

What forms of payment do you accept?

MasterCard, Visa, and PayPal 

We accept cash at Popup shops

Where can I pick up my order?  

Local pick-ups/Meetups

- DON DON DONKI Parking lot

- Micronesia Mall Parking lot- Agana Shopping Center Parking lot

Please indicate your preferred pickup location in the "Add a Note" section above when placing the order.

If you are not able to meet us at these locations,

please email us at featherpens.co@gmail.com or contact us at 671-686-9665 [WhatsApp]